Feel seen, feel heard, your best
No gimmicks, lots of heart
I do not have the words for how much Dr. Alanna Trophelov has improved my quality of life. She has helped ease my back pain post surgery, works within my limits and helped me figure out what else I was doing in my life that was working against my progress. I walk out after a session with her feeling stronger and in considerably less pain.
Isabel 7/24
Flex is a small business in the best way. Therapists spend the entire time with their clients and there are only a few clients in the office at a time. Sandon Stevens was an excellent PT both in terms of manual work and tailored exercises – he was smart, thoughtful and concerned.
Ellen 5/24
Dr. Andy Wang has done an amazing job treating a variety of different injuries I’ve sustained in this last year. He is proficient, kind and compassionate. I totally recommend him!!!
Elaine 3/24
Felt like my therapist really knew what she was doing. The office is clean, modern and a nice vibe. The receptionist is friendly and helpful and even though there is a closer place to my home, I feel Flex actually cares about their patients.
Julia 2/24
Personable, skilled, professional practice. Dr. Sandon is an excellent, caring therapist — thoughtful diagnostician, provides exceptional treatment, and recommends a reasonable, doable care plan. The app with exercises is very useful. The office staff have been very efficient and easy to work with.
Sherry 1/24
Terrific therapy, good communication, efficient, nice.
Gail 4/23
Very pleased with my physical therapy at Flex. Everyone is very professional and welcoming. The facility is well equipped, clean and organized. My PT is knowledgeable, attentive, caring, and takes time to listen and understands the issues affecting me. I would recommend him to anyone that is looking for an excellent physiotherapist.
Nola 3/23
I have worked with other physical therapists but none compare to the expertise and excellence than at Flex. I was amazed at the difference in care and attention I got here. It is far superior to others.
Rachelle 2/23
My Flex physical therapist is the best physical therapist I have ever had. I have tried physical therapy before in many places and I did not have results. I was skeptical and reluctant to try but I am so glad I tried. Fifth time is a charm. I did not even realize that I am now able to walk and do so much more than I have done in years. I walked cross town and could not walk five blocks just a month ago. I cannot say enough good things about my physical therapist. Also the office is very clean and organized. I don’t have to wait and I am seen at my appointment time. I look forward to each one of my sessions. Thank you!
Vitaly 1/23
Thanks to the doctor’s expertise, care and encouragement at Flex PT, I have gained physical strength, mobility, and improved posture. His attunement and excellent guidance have also helped me to develop greater body awareness and confidence.
Wendy 1/23
My physical therapist is exceptional! He is very knowledgeable, patient and willing to help. I had many questions and concerns, and he always listens and gives me an explanation or solution. After a few sessions I see the results.
Martina 12/22
Very informative of the misalignments they’re treating. I actually look forward and enjoy going! Good people!
Ron 10/22
The whole team at Flex is great! The physical therapist helped me immensely with the pain I had been experiencing in my neck and shoulders, and the operations team somehow makes dealing with insurance painless.
Hollis 9/22
Quality all around practice. The physical therapist brings a level of confidence to you as a patient by combining her depth of technical expertise with a clear, purposeful plan that delivers results. She takes the time to explain root cause issues behind any symptom in a relatable manner and her service levels have been consistently high. Strongly recommend.
James 8/22
Flex Physical Therapy is the absolute best. The front desk staff is well-organized, responsive, and timely. The physical therapist I work with, is a wealth of knowledge and ALWAYS manages to locate the source of the issue and determine the best solve. Not to mention, he’s kind, patient and considerate. Highly, highly recommend!
Aliza 8/22
The team at Flex PT is talented, dedicated, and great problem solvers…I am so impressed by their coordination, team work, and professional respect…
Sabrina 8/22
The physical therapist is treating me for a torn rotator cuff and I am very happy with the work she does. She individualizes and varies the treatment. She is personable and friendly but extremely professional and works hard. Flex is a pleasant, clean, organized outfit.
Annette 7/22
Working with the Flex team has been incredibly rewarding. After my heart event I made a full recovery in a few months and I’m feeling stronger than before. This team is focused and professional.
Justin 7/22
I couldn’t be happier with the care and support I received from Flex PT… I’m impressed by the significant time for hand/body work on the table and then supervised exercises at each appointment.
Morgan 6/22
My experience at Flex was superior in every way. The therapist was excellent, as was the rest of the staff.
Patricia 6/22
I’ve had excellent treatment at Flex PT for different modalities of treatment. The therapists are well trained, the office is pleasant, admin staff are efficient and organized. Highly recommended!
Keith 4/22
The doctor took the time to figure out what was going on with my plantar fasciitis. Reassured me. Calmed me down when it flared up. Has slowly, patiently helped me back to living without pain. The practice manager is great and will help you find appointments and figure out insurance. I can’t recommend the practice highly enough.
Anne 1/22
The staff is kind. The place is clean. My therapist is thorough and willing to explain everything and after 2 sessions increased the flex-ability (see what I did there) in my new hip. I highly recommend Flex Therapy.
Sean 1/22
Flex physical therapy is fantastic! I’ve been to several physical therapists before and I can honestly say Flex is the best. The facility is super clean and all the staff are friendly. Five star business and highly recommend!
Devon 9/21
This is my second PT experience at Flex Upper West Side, and both therapists have been excellent. They are knowledgeable, motivating, skilled and committed to my success. I strongly recommend Flex.
Cynthia 3/20
As a former athlete, I’ve been to many PT organizations. I think Flex PT Upper West Side is exemplary. All their therapists are excellent. Results oriented. Really care about their patients. I highly recommend.
Larry 2/20
Please, for your own good, do not take a chance with any other physical therapy group. Go directly to Flex and get on your way to recovery. I’ve had my share of physical therapy over the years and I can say without reservation that the therapists at Flex were the best I’ve ever seen. Friendly, competent, professional, all of the above. I rehabilitated from a hip surgery there last year and I am back to 100%, playing full sports – a better recovery than I ever thought possible. Thank you, Flex!
George 2/20
The staff at Flex PT UWS were professional, courteous, and effective every step of the way during my journey to recovery. In ten sessions over the course of six weeks, I went from limping uncomfortably back to walking and exercising normally. They made the process easy and convenient as well, from rescheduling appointments, to being flexible with days and therapists. I cannot recommend this group highly enough.
Dr. Ansari 11/19
I have been seeing Lauralee for nearly 6 months and I can not say enough great things about her and the staff. I had surgery on my rotator cuff and have a fractured shoulder and elbow. Not only does Lauralee work the muscles soooo well and is incredibly knowledgeable but she also makes coming 3 days a week a pleasure. Since summer vacation began I have had to tote around my 4 year old daughter and she is downright obsessed with Lauralee. The whole office has been a dream.
Andrea 7/19
Highly recommend! Zane at the front desk always puts me in a better mood when I check in for my appointment, and Dr. Maria is always engaged during our sessions. She gives each patient personalized attention and customizes different exercise each week. I feel much better after seeing her for the last two months!
Paige 10/19
I had an amazing experience at the UWS location. I had gone to physical therapy before, but Flex was infinitely better and completely exceeded my expectations. First, they’re extremely attentive and organized. They developed a clear plan for me after a thorough intake session, followed through on it, and made sure to track my progress and adjust as needed. Their massages and the work they do with you during your sessions give you relief, but even more wonderful is what you can take with you once the sessions are finished. I left feeling I was equipped with the right exercises, stretches, and behavior modifications to alleviate my pain and feel much better. Ariella and Joel were so helpful in particular. Don’t hesitate to choose Flex Physical Therapy!
Daniella 8/19
I came here hoping to find PT that provides a personalized, one-on-one, and thoughtful plan for healing. That is exactly what I found at Flex PT! I work with Chris, and he is fantastic. After 2 years of hip pain and other therapies that were inadequate, I’m finally on a path to healing and regaining strength.
Lauren 8/19
Flex Physical Therapy is exceptional! I was treated by Madison Baughman, a Certified hand specialist, for post-surgery hand rehabilitation, and later for ‘golfers elbow’. (In fact, I skipped the doctor and went to Madison to diagnose my elbow.) She is excellent! Professional, very knowledgeable, and caring. I took my 8 year old to her with a possible broken finger—she is also fantastic with kids! (as are other therapists in the office as well.) Flex feels very different from a typical PT “factory”. Patients have the therapist’s full attention for 30 minutes, which made a HUGE difference–giving me an opportunity to discuss how I felt in detail and ensure I’m doing home exercises properly. The environment is great – very clean, bright and professional; everyone is warm and friendly, as well as professional.
Margaret 4/19
Had an amazing experience at Flex PT with Lauralee. As a PT myself I was a bit nervous when I ended up needing physical therapy for an ankle injury since so have high expectations. I found Flex through a colleague from graduate school and they met all of my expectations. Each session is 30 minutes 1:1 with the physical therapist, which is amazing since many places will pass the patient off to an assistant or an aide after only 10 minutes. Lauralee was incredibly knowledgeable and took everything into account, from my physical injury to my job situation and my desire to get back to running and cycling, when putting together my plan. I highly recommend Flex and especially Lauralee.
Jennifer 2/19
I rarely give 5 stars or even bother writing, but I want people who need PT to come here or the other location. My daughter in HS (torn ACL and meniscus) is doing so well thanks to the amazing therapists. They were very motivating, excellent in their field (I’ve been to a bunch of PT’s myself) and she’s doing very well as her surgeon from HSS said, and he partially credits her PT (as well as his surgery). Flex is really clean, modern and has a first floor entrance –an extra plus when one has walking issues. Uptown one is between Broadway and West End so taxis are very easy to get which is also important.
Julia 3/19
When I first arrived to Flex I was in a boot for 8 weeks and couldn’t walk without pain. I felt as if I would never walk pain free again. My physical therapist Lauralee assured me if I stuck with her I would get better. It was a lot of ups and downs and hard work but she helped me every step of the way. I can now say I have been walking pain free for over a month and couldn’t had done it without her and the staff at Flex. This place is a no-brainer if you’re recovering from a serious injury or need help with pain management.
Jason 3/19
I worked with with Ariella for several months on pelvic floor PT. She’s very knowledgeable and she helped me improve my condition so much. She is also very nice and she has great energy. I highly recommend her.
Prudence 7/19
I can’t say enough good things about this team. I went in with a shoulder injury. I was hoping to avoid surgery and they helped me recover. They are not only a pleasure to work for, but are knowledgeable and helpful. FYI…. Like all good places, they are super busy, schedule everything ahead.
Mark 3/17